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Contact us
Talk to our team in Windhoek by phone, SMS or email, or ask us to call you back.
Write to us
PO Box 27643, Windhoek
Open Monday to Friday, 08:00 – 17:00.
Have these ready when you contact us
- Your loan numberIt starts with DAB- and is on every document and SMS we send.
- Your ID numberSo we can confirm it's you before we discuss your account.
- Proof of paymentIf you paid us yourself: a PDF or a clear photo of the slip.
We will never ask for your PIN, password or one-time code. If someone does, it isn't us: end the conversation and call us on the number above.
Request a call-back
Leave your number and we will call you.
Complaints
Not happy? Tell us.
If something went wrong with your loan, a charge or how we treated you, we want to hear about it and put it right. Complaining never affects how we treat your application or your loan.
- Tell us what happenedCall or email us using the details above. Give your loan number and what went wrong.
- We log it and reply in writingYou get a complaint reference within 2 working days and a written answer within 10 working days.
- Still not resolved?Take your complaint to NAMFISA, the independent regulator of non-bank financial services. It costs you nothing.
Independent regulator
NAMFISA consumer complaints
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